Privacy & Security | dog-and-swan

Dog & Swan

Security & Privacy

Security

The Dog & Swan website uses the highest levels of security to ensure that your information is secure and protected against unauthorised use.

When you make a payment it is processed through PayPal who use a sophisticated security and anti fraud technology that encrypts your credit/debit card number and order information to ensure that your detail are kept safe and private.

By accessing, browsing or otherwise using the Dog & Swan website, you confirm that you have read, understood and fully agree to this privacy policy.

Required Information

When orders are placed with us, we require personal information such as your name, e-mail address, phone number and credit and debit card details in order to notify you of the order acceptance and then to process and fulfil it. A contact telephone number or email address allows us to contact you should there be a problem with your order. We respect the privacy of your personal data, and will not make our mailing list available for marketing purposes to anyone outside of Dog & Swan.

If you would like to unsubscribe from our emails, simply follow the instructions on the bottom of the email.

We use cookies (small text files) to store information on your computer. Cookies do not harm your computer and we do not store any sensitive information such as credit card details. Some of cookies are required to make our site work, remember what you have placed in your basket, ensure your security when logged into the website and maintain the functions that support your customer journey. We use Google Analytics to help us improve our service by giving us insight into how the site is being used.

We regard these as essential cookies and must be accepted in order to continue use of the website.

You can disable cookies through your web browser's settings at anytime. Please bear in mind that disabling cookies may limit the use of our website.

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through our website.

This Privacy Policy does not apply to the practices of third parties that we do not own or control.

Information We Collect

To fulfill your order, you must provide certain information which you provide to us, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide additional personal information (for a custom order, for example), if you contact us directly.

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide services, such as to fulfill your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for a mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving services. We use your information to provide the services you requested and in our legitimate interest to improve our services and as necessary to comply with our obligations under our Terms of Use.

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us

For purposes of EU data protection law, Dog & Swan Ltd is the data controller of your personal information. If you have any questions or concerns, you may contact us at dogandswanltd@yahoo.com. Alternately, you may mail us at our Head Office:

Dog & Swan Ltd, 48 The Burroughs, London NW4 4AN